Privacy Policy

Privacy Policy
Updated on June 6, 2024

Ardoora ("we," "our," or "us") is committed to protecting your privacy. This privacy policy explains how your personal information is collected, used, and disclosed by Ardoora. This privacy policy applies to our website and the associated subdomains (collectively our "Service") along with our Ardoora application. By accessing or using our Service, you indicate that you have read, understood, and agreed to our privacy policy and our Terms of Service.

Definitions and Key Terms

• Cookie: A small amount of data generated by a website and stored by your web browser. It is used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.
• Company: When this policy mentions "Company," "we," "us," or "our," it refers to Ardoora, registered in the Netherlands, which is responsible for your information under this privacy policy.
• Country: Refers to where Ardoora or the owners/founders of Ardoora are based, in this case, the Netherlands and Belgium.
• Customer: Refers to the company, organization, or individual that signs up to use the Ardoora Service to manage the relationships with your consumers or service users.
• Device: Any internet-connected device, such as a phone, tablet, computer, or any other device that can be used to visit Ardoora and use the services.
• IP Address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the internet.
• Personnel: Refers to those individuals who are employed by Ardoora or are under contract to perform a service on behalf of one of the parties.
• Personal Data: Any information that directly, indirectly, or in connection with other information - including a personal identification number - allows for the identification or identifiability of a natural person.
• Service: Refers to the service provided by Ardoora as described in the relative terms (if available) and on this platform.
• Third-Party Service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
• Website: Ardoora’s site, which can be accessed via this URL: Ardoora.
• You: A person or entity that is registered with Ardoora to use the Services.

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form. This information may include the following:

• Name / Username
• Phone numbers
• Email addresses
• Mailing addresses
• Billing addresses

How do we use the information we collect?

Any information we collect from you may be used in one of the following ways:

• To personalise your experience (your information helps us better respond to your individual needs).
• To improve our website (we constantly strive to improve our website offerings based on the information and feedback we receive from you).
• To improve customer service (your information helps us respond more effectively to your customer service requests and support needs).
• To process transactions.
• To administer a contest, promotion, survey or other site feature.
• To send periodic emails.

When does Ardoora use third-party end-user information?

Ardoora collects end-user data necessary to provide Ardoora services to our customers. End users may voluntarily provide us with information they have made available on social media websites. If you provide us with such information, we may collect publicly available information from the social media websites you have indicated. You can control how much of your information social media websites make publicly available by visiting those websites and changing your privacy settings.

When does Ardoora use third-party customer information?

We receive some information from third parties when you contact us. For example, when you provide your email address to us to express interest in becoming an Ardoora customer, we receive information from a third party that provides automated fraud detection services to Ardoora. We also occasionally collect information made publicly available on social media websites. You can control how much of your information social media websites make publicly available by visiting those websites and changing your privacy settings.

Do we share the information we collect with third parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may attract your interest. We may also share it with our current and future affiliates and business partners, and if we are involved in a merger, asset sale or other business reorganisation, we may also share or transfer your personal and non-personal information to our successors.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and website, database storage and management, e-mail management, store marketing, credit card processing, customer service and fulfilling orders for products and services you may purchase through the website. We are likely to share your personal information, and possibly some non-personal information, with these third parties to enable them to provide these services to us and to you.

We may share parts of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers and advertising networks. If your IP address is shared, it may be used to estimate overall location and other technical data, such as connection speed, whether you visited the website in a shared location and the type of device used to visit the website. They may aggregate information about our ads and what you see on the website and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion, deem necessary or appropriate to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of any third party, to protect the safety of the public or any person, to prevent or stop illegal, unethical or legally actionable activity, or otherwise comply with applicable court orders, laws, rules and regulations.

Where and when is information collected from customers and end users?

Ardoora will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

How do we use your email address?

By submitting your email address on this website, you agree to receive emails from us. You may cancel your participation in any of these e-mail lists at any time by clicking on the unsubscribe link or other unsubscribe option included in the respective e-mail. We only send emails to people who have authorised us to contact them, either directly or through a third party. We do not send unsolicited commercial emails because we love spam as much as you do. By submitting your email address, you also consent to us using your email address for customer targeting on sites such as Facebook, where we show customised ads to specific people who have chosen to receive communications from us. Email addresses submitted only through the order page are used only to send you information and updates regarding your order. However, if you have provided us with the same email address via another method, we may use it for any of the purposes set out in this policy. Note: If you wish to unsubscribe from receiving future emails at any time, we include detailed unsubscribe instructions at the bottom of each email.

How long do we keep your information?

We keep your information only for as long as we need it to provide Ardoora to you and fulfil the purposes described in this policy. This also applies to anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and it is not legally required to retain it, we will delete it from our systems or depersonalise it so that we cannot identify you.

How do we protect your information?

We implement several security measures to ensure the safety of your personal information when you place an order or enter, transmit or access your personal information. We offer the use of a secure server. All sensitive/credit information provided is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our payment gateway providers database, accessible only to those authorised with special access rights to such systems and required to keep the information confidential. After a transaction, your private information (credit cards, citizen service numbers, financial data, etc.) is not stored on our servers.

We cannot guarantee the security of any information transmitted to us or warrant that your information on the Service cannot be accessed, disclosed, altered or destroyed by a breach of any of our physical, technical or managerial measures.

Your privacy rights

Residents of the European Economic Area (EEA) have certain rights regarding their personal data, including the right to access, correct, or delete their data. If you are an EEA resident and wish to manage your personal data or withdraw your consent, please contact us as mentioned below.

Changes to our privacy policy

Ardoora may update this policy from time to time. We will notify you of significant changes to the way we handle personal information by posting a notice on our Service or by sending you an email to the email address associated with your account.

Contacting us

If you have any questions about this privacy policy, please contact us at:

Email: info@Ardoora.com
(Or click here>>)